I moved in to a house that had Vivint Sky Panel https://images.vivintcdn.com/global/vivint.com/Support/ProductImage/560x410skycontrol-panel3.8.png but I didn’t have any access and didn’t want to take over the previous owner’s contract.
I removed the cell module, reset the panel (using the reset button inside) and I was able to set a new installer code.
Obviously, I lost all the configuration. Now when I try to add the previously connected sensors, it’s not working.
I tried both methods:
- “Add Devices” (without using the installer setup) and Vivint detects the device in the first step then it stays stuck in “Verifying connection” https://imgur.com/M67BByf
- “Installer menu” using D11-345 as the equipment and the learn functionality worked fine but the panel doesn’t detect if the sensor is open or closed.
I bought one D10-345 sensor and it worked right away.
Any thoughts on why I can’t reuse the existing sensors? Is there an option to “reset” the sensors? Is there a different type of panel reset?
Can I reinstall the cell module and try adding them agaim? Does Vivint has a way to lock the Panel?
Really appreciate the help.