“Radio not responding” unable to arm system

I’m currently out and unable to arm my system because of the error “radio not responding”

WiFi Is up too

Needless to say this quite disappointing. Beats the purpose of the cellular and what not.

I’m not affiliated with Surety but it would be helpful to know what type of panel you have. Does it have a 3G cellular module or LTE module?

Sorry I assumed someone from surety would now what I had. It’s a brand new Iq panel 4 so I assume it has lte

I’m sure they do know what panel you have but I doubt they are working now.

I’m going to assume that you set up Wi-Fi correctly and am not going to troubleshoot that for you.

This was posted by Tyler earlier this year:

Radio Not Responding or even Dual Path Communication Failure - Cellular indicates that your alarm panel’s cellular module is no longer communicating with Alarm.com. If your panel only uses cellular to communicate, then your panel is not being monitored and the issue should be addressed as soon as you can.

More often than not, this is a simple fix, but must be done locally. The first step in doing so is to completely power cycle your system, leaving it off for at least 2 minutes before powering it back up. This allows enough time for the module to sever its connection with the nearby cell tower, and reset.

This process is identical for the Qolsys IQ Panel 2, IQ Panel 2+, and the IQ Panel 4. To begin:

  • Navigate to Settings → Advanced Settings → Power Down
    • Can use either the Dealer, Installer, or Master User Code
  • Once the panel is off, unplug the Power Supply from the wall outlet.
  • Open the panel and disconnect the internal battery
  • Leave the panel completely off for at least 2 minutes
  • After 2 minutes minimum, plug in the battery followed by the power supply
  • Hold the button on the side of the panel down for 2-3 seconds to boot up.
  • After boot up, wait 5 minutes and check signal strength and/or run a cell test to check for resolution.
    • To check signal and run a cell test, navigate to: Settings → Advanced Settings > System Tests → Cellular Test

When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during this time to avoid any false dispatches.

If you have service through Surety, you can do this by calling monitoring operators directly at 855-348-0367 or from the Professional Monitoring tab in the System Manager section of your Surety account.

It’ll be interesting what I status I find the system when I get after nye

The IQ4 has an LTE cellular module so your issue won’t be related to the 3G sunset.

Looks like your system Radio Not Responding status shows being resolved 1/1/2023. Are you still having any issues?

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