I’m getting an error from alarm.com that the radio is not responding.
The panel is connected via wifi and a cellular connection is “connected” but Cellular Test fails.
Failure yells me the radio timed out.
Is surety or alarm.com having issues?
No, there are no general outages.
Typically this indicates a temporary issue with the carrier signal forwarding. Looking at your account it seems that the trouble condition resolved after a few hours.
Did you reboot your panel or did it resolve on its own?
Sorry, I should’ve come back and updated this.
I actually had to hard restart the panel, the normal “shutdown” got stuck and after a hard restart it came back up and returned to normal.
No problem, thank you for confirming!