Radio Not Responding - down?

I’m getting an error from that the radio is not responding.

The panel is connected via wifi and a cellular connection is “connected” but Cellular Test fails.

Failure yells me the radio timed out.

Is surety or having issues?

No, there are no general outages.

Typically this indicates a temporary issue with the carrier signal forwarding. Looking at your account it seems that the trouble condition resolved after a few hours.

Did you reboot your panel or did it resolve on its own?

Sorry, I should’ve come back and updated this.

I actually had to hard restart the panel, the normal “shutdown” got stuck and after a hard restart it came back up and returned to normal.

No problem, thank you for confirming!