We are installing the new system. I have three concerns:
#1 The unit was on overnight but the battery signal is less than 50%
#2 I have a message that two windows are open. They are not. Both are closed and the sensors are aligned.
#3 The system is not armed but we continue to get a verbal message from the kitchen motion sensor.
Please advise.
Thank you
#1 The unit was on overnight but the battery signal is less than 50%
Systems ship with the back-up battery unplugged. Can you double check to make sure it was plugged in during installation?
#2 I have a message that two windows are open. They are not. Both are closed and the sensors are aligned.
Make sure the magnets are aligned with the correct portion of the sensor. What model of sensors are they?
I do see two sensors currently reporting open. Are these sensors showing open on the panel as well?
An updated equipment status request shows the same status for those two sensors, and it looks like they are programmed to the correct loops, which indicates it is likely a physical issue. Would you be able to post a photo of the two sensors that are showing open the way they are installed in a closed position?
#3 The system is not armed but we continue to get a verbal message from the kitchen motion sensor.
Sounds like chimes are on for that zone. On a 2GIG Panel: Security - Menu - Toolbox - Master Code - Chimes Setup. You can disable or adjust chimes on a per sensor basis here.