Hi is your system 2 way audio?
Happy to assist!
2-Way Voice is an optional feature that is included in the Gold Interactive plan. The ability to utilize 2-Way Voice would also depend on the type of alarm panel being utilized.
Which alarm panel do you currently utilize or are you looking for a new panel?
Keep in mind, service through suretyDIY requires an Alarm.com compatible panel as well as an unregistered, Alarm.com compatible cellular module. You can find a list of Alarm.com compatible panels here.