Qolsys Remote Panel Dead?

Support
1

I was having power issues (I thought) with this panel so I bought a new power supply and plugged the panel in next to my bed (normally in the upstairs hall).

Verified it had great WiFi and monitored it for a few days.

Yesterday, on waking, I tried to disarm the system… I touched the screen and it asked for my disarm code.

I got to the 2nd number and it froze, went blank and said it was powering down.

Hearing the countdown from the main panel, I rushed Dnstairs to disarm the system (1 sec early!!!)

Now, it won’t reboot (tried the 30 sec button hold and the 5 sec button press)

Is this a dead panel??

It now won’t reboot but still trying.

2

Which model remote panel is it? And how old is it?

I don’t know but I wonder if it’s a backup battery issue.

3

IQ Remote QW9104-840… 2-3 years old.

Don’t “think” these have batteries?

4

They have a battery but it’s not replaceable.

If it’s only 2-3 years old I doubt that’s the problem.

5

How long is the cable connecting the panel to the power supply?

6

The original location (in the hallway) was probably 40-50’. I suspected that so when I plugged it in next to my bed, it was with a NEW power supply and the cord that comes with it. I think it’s about 10-12’ long.

The latest crash was while it was on the NEW power supply with the NEW cord…no modifications.

7

OK, just making sure. There’s a problem where voltage drop with really long cables can make it so the device can’t charge as quickly as it drains. There should be an error condition for that, but it sounds like thats not the problem!

8

Yeah… I wanted to isolate the power supply and wire … It really seems like it’s the panel??

9

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Assuming this is the right device, I wonder if it’s worth removing this battery, waiting a few minutes and reinstalling it.

That’s assuming by remote panel you mean the IQ Remote PG

10

Yeah… Thanks but it appears to be a different panel. The screw (removed) doesn’t seem to allow me to open the back plate.

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11

The IQ Remote 9104-840 has an internal battery but Qolsys does not sell it. The battery is not meant to be replaced.

Sounds like the panel is experiencing hardware failure. What power supply did you replace it the previous one with? What is the printed voltage?

12

It’s a similar one as the one that came with the panel. The one that came with it is installed in the basement and has the 40’-50’ cable.

I wanted to try a short cable and a new power supply but the panel still went dead.

Same thing it did with the original power supply. However, this is the first time I was able to see it power itself down.

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13

To clarify, the 9104-840 was being powered by the included 7V power supply but using an existing 40-50’ cable run. The panel lost power

Then, the panel was repowered via 7V power supply and the included barrel cable. The panel powered up via this method, but then powered down on its own again and will not re-power?

If that is the case, the panel is likely experiencing hardware failure.

14

Your clarification is correct. Clean power supply, short cable and the panel shut down. I agree that the panel is likely dead.

Thanks