I can’t find my MyQ garage door opener on the Polsys IQ2 panel. It is showing up in alarm.com website and app just fine.
I do know that it used to show up on the panel just fine. Not sure if that was with the previous provider or with Surety before I did a bunch of resets for troubleshooting cell signal problems.
MyQ integration on the IQ Panel is automatic, sent by ADC, and if you replace or reset the panel the connection will no longer be active.
To reconnect the MyQ integration on the panel, typically removal and re-adding the MyQ gateway is required.
Would you like me to delete the MyQ Gateway on your account so that you can readd?
No, I’d rather wait until I am home. Is this Something I can do by myself?
If not, I’m off tomorrow so we could do it then.
Removal of it would need to be done by us. You can then relink it whenever you are able. We can remove it during business hours, if you would like to wait until tomorrow that would be fine.
Thanks. I’d like to wait a few weeks when my wife will be out of town so that it doesn’t disturb her. I’ll message at that time. Thanks!!!
if you could remove garage door today or tomorrow, that would be great!!!
The garage device has been removed. You can re-add it at any time.
It worked!
Thanks again.
Jason, I just had to replace my failed IQ Panel 2 with IQ Panel 4, and my garage door is on the app and ADC but not the panel. Do I need MyQ removed and reinstalled also?
Not sure but have you tried rebooting your panel after adding the garage door to your Alarm.com account?
MyQ integration is automatic and occurs during pairing of the MyQ device on your account. If you swap panels later, to get MyQ on the new panel you will need to remove MyQ and add it back.
Send us a private message requesting the MyQ device to be deleted when ready.