I have a new IQ Panel 4 that will not connect to my wifi network (xfinity). Other devices I have connect fine, but when I go to connect the panel, I see the network, click on it, enter the password, click connect and it just immediately says ‘Stored’ under the network name. Never anything about incorrect password, attempting to connect, or any other status.
I think I have seen that when there is an authentication error. Can you double check your network password?
Reboot the panel (Settings > Advanced Settings > Reboot Panel) then try again after it boots up.
Any change?
Thanks Jason. I’ve done this a couple of times and no change. Other ideas?
Can you send a private message with a photo of the Settings > Advanced Settings > Wifi screen on the panel?
What you are describing is what would happen if the wrong password is entered. That’s most likely what is going on.
If you tap on the SSID in the wifi network list on the panel, then tap Connect, the panel will show “Authenticating” in small print under the network name, then revert to “Saved” when it fails authentication.
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Sent private message with a photo of the panel.
The thing is that it never says ‘Authenticating’ - literally as soon as I hit connect that window closes and it reverts to the list of wifi networks with ‘Saved’
Private message received. Once firmware is updated we can continue troubleshooting if this is not resolved.
I have the same thing happening…No matter what I do it will not connect….Just immediately says saved…Did you ever get a resolution
I have the same thing happening…No matter what I do it will not connect….Just immediately says saved…Did you ever get a resolution
Looks like an over the air firmware update likely resolved the issue based on private correspondence. I am not seeing a Surety subscription tied to this question. If you do not use Surety as your service provider, be sure to reach out to your provider for assistance if an OTA update is needed.
I have this exact same issue. I have a new WiFi network and every device will connect except the main panel. Even the secondary panel connected without issue. Have tried restarting, forgetting and reconnecting to the network, double checking password, and ensuring the panel has the latest update.
As mentioned by the other person, panel immediately says saved and never tries to authenticate. When you click back on the network and press ‘Connect’, nothing happens.
I have this exact same issue. I have a new WiFi network and every device will connect except the main panel
Are you using WPA3 security? The panel chipset does not support WPA3. If so, try WPA2 instead. That should resolve the issue.
If you aren’t using WPA3 for that network, what model of router are you using?
My router is an ASUS RT-AX88U Pro
I did get it solved. For posterity, here are the things I tried that did NOT fix it:
-Upgraded panel firmware to latest
-Forgot and added network
-Restarted panel
-Confirmed using WPA2 and that the password was correct
-Used a simpler password on the WiFi network
-Upgraded router firmware
-Restarted router
-Relocated the router closer to the panel
-Disabling 5G on router and panel
The one thing that worked was pressing the “Frequency” button at the bottom of the wireless network selection screen and disabling “PMF”. As soon as you do this it immediately authenticates and connects. You can recheck this box and it’s fine unless it loses the connection to the network. If it does, it will show “Saved” until the “PMF” box is unchecked. As such, I’m leaving that option off on the panel.
Note that the remote panel does not have this problem.
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Thank you for the detailed follow up and the fix you applied.
Looking into PMF you would need protected management frames to be enabled on both the access point and the device for it to work in general. We have had reports previously that PMF may impact connectivity to the IQ Remote panels however.