Hi there, so I was doing my monthly test today with the new IQ KeyPad, and couldn’t help but notice that it was difficult to trip any of the panics using the keypad. It took several tries of simultaneously pressing any of the two key combos to trip an alarm. Eventually though I was able to trip both a fire and auxiliary panic.
But most of the times the keypad would just read one of the two keys being pressed and gave me an error beep by the keypad flashing.
Now, I’m not sure if this is just an issue with my keypad.
Hmm, we’ll do some internal testing and see if we can reproduce that kind of behavior. Can you PM a quick video of this we could compare against?
So funny thing, while I was testing to send the video, coincidentally, all 3 panics worked the first time lol I’m not sure if it was just bad luck yesterday but they worked today.
I still sent over the videos so you can see the time it takes to trip the alarm to see if everything looks normal. I sent it to the support email
Thanks, we received the videos. Let us know if you notice any continued issues or pattern of not registering the double press.
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