Qolsys Hardwire 16-F Low Battery Question

Support
1

I have a Qolsys Hardwire Translator 16-f paired to a Qolsys IQ Panel 4 running SW: 4.3.0 software.
Yesterday I had to unplug the 16-F from the A/C for a while. The system reported the following:

  • 4:22 PM Hardwire Translator Battery Ok

  • 4:20 PM Panel Power Restored

  • Hardwire Translator Low Battery

  • 4:19 PM Panel Power Failure

The system reported Low Battery almost right away, does this mean the battery needs to be replaced?

Thanks in advance

2

To confirm, did you unplug the panel transformer and the Hardwire 16F transformer at the same time? It’s possible that the 12VDC backup battery is old and/or just not holding as much charge. If the battery is about 5 years old or more I would replace it anyway.