Hello, new to the forum and hopefully a soon to be new Surety customer!
Our contract just ended with Vivint and now looking at what new options are out there. What I’m finding is that I cannot reuse our Vivint panel (2gig GC2 aka sky panel) as there is not a compatible comm card for it. Is this still true?
Also, I’m finding that all the various cameras and sensors we own to be an issue now upon moving things around. Per researching our devices it looks most run on 345 mhz and would need a panel capable of talking to them. As far as the cameras; I have a sky doorbell cam, an outdoor cam and indoor camera among others. I’ve read they can only be associated with one alarm.com account at a time. So I need to make sure they are still compatible and usable with new panel.
My questions are: How do I know that my cameras are hooked on the backend to alarm.com through Vivint still? I’ve attempted to login to alarm.com with my Vivint creds to no avail. With this current Vivint contract, panel and cameras I’ve only accessed through Vivint login. Our last contract with old GC panel I could and did login to alarm.com but hasn’t been the case this time around.
If I delete the cameras through the panel will that pull them out of alarm.com account or is that step needed along with pulling out of alarm.com account? Do I need to call Vivint (would rather not) or alarm.com to have this done?
Going forward, I’m looking at buying a Qolsys iq panel 2 plus which has the added daughter card for the 345Mhz. support. I found this on ebay for a good price and it already has an ATT cellular card in it. How do I know I can use this with Surety/alarm.com? I believe I can get the IMEI number from seller.
Am I on the right path? Are there any other gotcha’s I need to look out for?
This looks to be a big project. Exciting with lots of learning involved. Appreciate any help given and hopefully I’ll be able to contribute back on here and pay it forward