Hi, all –
I just installed a brand new 2gig system with CDMA modem. Everything is working perfectly locally, and I am now trying to get CS monitoring up and running. The onboard cellular test for the hardware is successful and shows strong signal.
When I try to log in at http://www.suretydiy.com/alarm with my login and password, I get the following message:
“Your control panel has not communicated with Alarm.com. Please make sure your control panel is powered on then try again. If you are still having trouble, please contact us.”
IMEI/modem registration issue? Could someone please walk me through how to troubleshoot it and get it online?