Hi. I’m having some problems with a new yale z-wave (YRD240) lock. It is not consistently reporting its status to the 2gig panel.
ADC shows the lock, and it responds to commands pretty consistently, but ADC does not show the battery status and if I manually toggle the lock, it doesn’t seem to ever update its status.
When I go into z-wave toolbox and pull up the device to edit it, most of the time it fails to retrieve z-wave device status. With the panel right next to the lock it wouldn’t consistently retrieve z-wave status either.
Is there any way to check errors on your end to see if there is something telling?
I’ve tried the normal procedures like placing the panel right next to the lock for enrollment, leaving it there for 5 min and then doing a network discovery after moving the panel back to its normal location. There is a repeater wall switch within 6 feet of the lock. I have removed it from the network and re-added it.
There is another YRD240 lock within 5 feet of this new one and it is acting normal.