Preview video length from triggered camera events

Whenever my outdoor camera detects a person it records a video and I get a push notification through the Alarm.com app. That’s great, but I can only see 15 seconds of a 30 second video. If I want to see the whole thing, I have to download the video to my phone which seems silly. How can I preview the entire triggered video event in the app?

This looks like its an issue from the same camera, correct?

I would recommend you try the troubleshooting steps mentioned in the other support forum for this issue as well

Yes, same camera. Ill try the steps. Thank you!

After a reset to factory default, this issue went away.

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