Is there any detailed information on your end of what the cause of the trouble code is? Or is there a method on my end to determine the cause of the trouble code? Thanks!
Typically if there is any trouble condition, we will see a report of some kind on our end. This may or may not be visible in the ADC app for you, but we should see one.
Your panel is just reporting that device’s status as OK to Alarm.com.
Do all of the connected sensors to that translator function normally when tripped?
Have you fully power cycled that translator? Do that now if you have not yet done so.
I am also seeing this same issue with a PG9WLSHW8. The status LED on the hardwire translator flashes orange every 10 seconds and my IQ Panel just says status is “Trouble.”
I have tried completely powering down the hardwire translator by unplugging the AC adapter and backup battery along with restarting the panel to no effect.
All the hardwired devices work fine so it’s mainly just an annoyance that this trouble status is always listed on the panel’s homescreen.
Annoyingly the panel actually describes the trouble on restoral by calling it “W2W Bell Restore.” Hopefully Qolsys will update the trouble state to include this information as well.
I have one and it has the resistor and is fine. The other one has a siren hooked up to it. So shouldn’t be an issue. When and where did you get the details on what the trouble code was?
Annoyingly the panel actually describes the trouble on restoral by calling it “W2W Bell Restore.” Hopefully Qolysys will update the trouble state to include this information as well.
That is definitely an oversight. I’ll forward this to Qolsys.
Ok, so I found what was causing the issue. I have an ELK-100 siren driver connected to the bell on the PG9WLSHW8 (along with the resistor) along with the ELK-100 getting power from the AUX2 on the PG9WLSHW8. When removing it from the AUX2, the trouble goes away. Is the ELK-100 incompatible? Is there something else I need to do to make it work? or a different siren adapter that is compatible? Thanks.
Looking at the manual for the Elk-100 its current draw exceeds the max available. I am not familiar with its “millimiser” settings but it claims to lower current draw, however the data sheet indicates even that is at the max allowable for the PowerG hardwire bell output. (700ma)
You could try the “millimiser” option to see if it sufficiently lowers the draw.
A lower current draw option may still be required.
