Hello.
I have the Rain Bird integration currently on my account. However I’ve removed that and replaced it with a Rachio controller. Could you change my account to remove the rain Bird and add the Rachio?
If I recall correctly this needs to be done on the dealer side. Just let me know what info you may need from me.
Thank you
Have you already removed the Rain Bird controller from the Rain Bird app? Alarm.com advised that it would need to be removed in the Rain Bird app, and should sync the removal to your Alarm.com account afterwards.
Once the old controller has been removed, a Rachio controller can be added to Alarm.com without us needing to add it. The steps to do so can be found in the guide below.
Hi Nicholas,
I deleted the controller from the Rain Bird app about 8 hours ago, but it still shows in my alarm.com app. I can certainly give it more time if needed. How long should that take to disappear? I did try logging out and back into the app.
No real rush - just not sure if it is broken vs normal.
Thank you!
I don’t believe this is the normal behavior. I’ll need to reach back out to Alarm.com regarding this. I believe they’re still working on some things with the Rain Bird integration, so some things might’ve changed with that.
I should have some additional information on this tomorrow.