Hi,
I purchased a pgo9976 smoke detector from you in early august to replace a smoke detector that failed for my dsc neo system. Just got around to trying to install it today and can not get my panel to accept the number on it. I tried both the main 7 digit number as well as the 7 digit fallback number. In all cases the panel complains about wrong device type.
I’m using the option to replace the existing device on the same zone which was also a smoke detector.
I found some indications online that the issue could be if my panel firmware version is too old since this is very new device. My current version is 1.37… and I guess the latest is 1.39…. I also saw something said you must update to 1.38’… before you can update to 1.39..: so a two step process.
Any ideas on if this could be the issue? Or is it something else. If it is maybe the version how can I arrange for an update.
Thank you!