Hello, I went to set up my ADC v520ir camera to my wireless network but saw an error that said my passphrase could not contain special characters or spaces. That is somewhat concerning, especially for a home security system/company, asking for a passphrase that does not include characters beyond the alphabet, as that is very insecure. Is there a firmware update available for my camera or some other way to join this camera to my wireless network (for which I will not degrade my passphrase) to accommodate the device? The skybell did not have issues with special characters or spaces, so this must be a limitation of the adc camera itself? I’m hoping this is not the case and a quick fw update will resolve
Your V520IR would have older firmware on it which does not support special characters. Current firmware versions do.
Firmware is typically automatically applied during the inclusion process, and can be checked and manually updated via the Video Device Settings page in Alarm.com.
You would need to connect your camera to the network in order to apply the firmware, so either a temporary adjustment of the SSID/Network Key would be needed or a patch cable can be used instead to wire it to your router temporarily.