I see the reason for the confusion here. The panic button didn’t just send a tamper. Take a look at your event history a couple minutes before the tamper alert. It also sent a panic alarm signal prior to the tamper.
I don’t see a lot of issues with panic buttons. I do see activity like this sometimes if a panic button gets run through the washing machine or something like that. damaging it.
If your panic button sent tamper and alarm signals without input I would replace it. That button sounds like it is simply malfunctioning given the full description.
Dispatch then called. Aren’t they not supposed to call when a panic button is triggered and just dispatch?
Operators will not use 2-Way or call the premise number on a panic. They will immediately dispatch police, then call cell contacts to inform. If a cell contact confirms false alarm they will try to cancel dispatch (this is what happened here)