I received a call from dispatch today indicating that I set off a silent panic alarm via a remote 2 GIG button. I was testing the system with a dispatcher on line as I was testing.
I was put though data entry for unrelated issues, but he informed me that for “hostage” or “silen panic” alarms, they system is set up to get on the 2 way speaker. He said that this is not recommended if there is a true hostage situation. I asked him to change, but he said this is something set up with Surety Cam.
I don’t mind 2 way communication coming on if no ones announces themnselves on the speaker. Is this how it is set up and is there protocal and training in place so the dispatchers know not to say anything on 2 way communication if its a silent, or duress code entry?
If not, can you take off the 2 way communication feature (unless you have a complelling reason why it should be left on)