Pings to the system via Broadband are resolving at this time but I am showing a “Dual-Path Communication Failure - Cellular” trouble condition, indicating that the panel is not communicating over cellular at this time. Try sending a cellular test from the panel, does it resolve?
- To run a cell test, at the panel, navigate to Settings > Advanced Settings > System Tests > Cellular Test > Start
If the test does not resolve, power cycle the panel and leave it off for about 10 minutes before powering it back on. To do so safely, see this guide here: