Alarm.com was referencing removal of the Node through Lutron I believe separately, however if you would prefer we can first try just deleting the Lutron account link in general and then you can reconnect it to your Alarm.com account.
Would you like to try that?
Also, can we start with the locks? Seem like a lot simplier to start with and resolve.
That’s not the case. There is nothing to test with the locks at this time. The actual issue we are describing doesn’t have any additional impact beyond duplicated status messages and is being looked into by ADC.
The issue with the Lutron nodes is not related to the locks. The Lutron nodes are actually spamming the event buffer with acknowledgements apparently, and very well could be a cause of the intermittent loss of control of the shades you described.