I seem to have issues with devices when I have to change batteries.
First it was the outside gate (Hoenywell 5816OD), Then it was my smoke detectors (which I replaced as they were old and it fixed), and now its the Honewell 5800PR OD motion.
I bought the 2GIG RPTR1-345 and its iwthin 50 feet of the motion sensor and gate sensor (which worked for years without issues until I changed the batteries)
I have gone through 2 packs if the AA Lithium batteries to make sure they were fresh.
Just a little bit ago, the motion detector said it lost supervision. Yet when I went outside, it immediately triggers and was online… I cant understand why this one seems to loose supervision every few days, but really doesnt lose supervision when you go out and trigger.
I have not had a problem with the gate trigger since I moved the repeater close to it., So it appears at this time its just this motion detector and I cant figure out why
Just a little bit ago, the motion detector said it lost supervision. Yet when I went outside, it immediately triggers and was online… I cant understand why this one seems to loose supervision every few days, but really doesnt lose supervision when you go out and trigger.
This is common. Supervision is a repeated signal at an interval. If signaling is attenuated by construction or distance or lower battery levels, etc., you will generally see issues with supervision first, and you may only see intermittent issues with supervision. If only because for many sensors, barring main doors, there are many more supervision attempts than other signals each day.
Additionally with the 2GIG Panel, I have seen in the past (and I mean long ago, probably 6-7 years was the last time it came up) that a very large amount of sensors might have an impact regardless of distance.
Once you near or surpass 40 or 50 sensors, more supervision signals come in at one time and it seems to potentially cause some to be missed.
I’ve personally seen window sensors within 10 feet throw supervision errors when much more distant sensors were unaffected. It is an odd circumstance, and I only remember seeing it on the GC2, though that was the most popular panel at the time.
I’ve not really seen that sort of effect on other systems, not to say it isn’t possible, just hasn’t really come up.
Some issues with Schlage are pretty universal. If I had to guess I would say they likely hard-code some configuration that is handled differently in other lock models.
Schlages manufactured before December 2019 are not compatible with the IQ Panel 2+ latest Z-wave radio version. If they are made after December 2019 you should be ok on the latest Qolsys firmware versions.
at 1:20 PM PDT, the same outdoor motion detector reported an error. This is a 6 day span from the last occurrence per my original post. This seems like an odd span of days and the inconsistency of span between errors seems odd as well.
I would think that if there was a “jam” of signals at any given time as you described it would not be the same device every single time.
I was on a conference call and the motion sensor reflected an error the whole time as I kept checking the app and keypad
At 2:26 PDT I decided to walk out and the motion detector triggered without hesitation which in turn cleared the error (just like in previous instances) instantly
I have the repeater pretty close to this outdoor motion detector and I suspect that if you check the logs, this is not occurring at the same time of day. This would mean that even though the times may be random, the device jam is not and I find this suspect.
I actually moved the Repeater closer to this and the other sensor that was giving me errors. (gate sensor). Itonically, at 10:20 pm the other sensor that consistenly give me trouble (right outsidemgate) reported an error. We were all in bed and there was little to no activity in the house which I’m thinking contradicts the signal jam theory. Of supervision signals all being sent at once. Are they all being sent at 1:20 pm and 10:20 pm ? Doubt it.
It should alsombe noted that the gate sensor is new as I replaced the old one as I thought it may have failed. So new batteries, new sensor fails just like the old sensor
I don’t have a solution to your issues but I can give you my experience with the Qolsys panel— I have the IQ2 and use PowerG sensors exclusively. I have multiple outdoor gate sensors upwards of 200 feet away from the panel and I’ve never had a signaling issue. In fact I’ve never had a signaling issue with any sensor. YMMV of course but PowerG sensors have been extremely reliable for me.
I would think that if there was a “jam” of signals at any given time as you described it would not be the same device every single time.
That is indeed how the effect I am referencing has presented in the past.
One or two specific zones were affected without other cause. It was an effect I originally discovered troubleshooting a user’s window sensor 10 feet from the panel, with dozens of other sensors much farther away. It has come up in other cases since then. It is always on GC2 systems with around 40+ sensors.
The 2GIG Panel checks for a supervisory signal within a span of the last 140 minutes. If a sensor has not checked in during that time at least once, it throws a supervision error.
At 2:26 PDT I decided to walk out and the motion detector triggered without hesitation which in turn cleared the error
This is common and normal. Supervision signals are most often the first to fail from nearly every signaling trouble cause.
If it is the effect I am referencing it is even more expected. Signaling from the sensor would be otherwise just fine.
We were all in bed and there was little to no activity in the house which I’m thinking contradicts the signal jam theory
The suggestion I am making may not be correct, however no, other signal activity has nothing to do with what I am saying. The effect I am referring to is solely regarding supervision. Time of day and other activity was never relevant.
I think my previous description may have been misleading. It is not jamming. It is similar in result, but I cannot tell you if it is actually due to timing of signals or just the panel’s processing at the interval it checks.
In the end, with a repeater close by and no apparent other failures, if the supervision errors appear to have a cause unrelated to signal strength/reliability then as an option you can actually disable supervision for those two sensors independently in programming.
I wanted to give you an update. Also information to recommend a product over another.
The Right 2nd Gate) Gate (Honeywell Outdoor contactl) continued to give errors. I went out and tested and would open and close the gate to see if the panel picked it all up.
It would pick up only 80% of the openings. It seemed to pick them up more regularly after the signal was picked up on one. In other words it would pick up somewhat consistently, then miss 5 or so openings, then pick up again once the first signal was picked up.
Also noticed a 2-4 second lag in time. on this contact.
I tried deleting the sensor from the panel and programming it into a new slot. That did not work.
What seemed to work was swapping the sensor with the Pool Gate (2Gig outdoor contact), which is a different brand that I have on my pool gate. Ironically its about the same distance as the Right 2nd Gate. from the Panel
After swapping, both contacts pick up every single opening reliably and quickly. Hopefully this solves everything.
Based on this, I think the 2GIG Outdoor contact is a better sensor than the Honeywell as it works in both places.
As stated before, I have the 2 Gig Repeater , I don’t understand why this swap would improve things as the repeater is about 10 feet from the Right 2nd Gate separated only by a stucco and drywall wall. . I can see the green light blinking (for everything and not specifically the gate) which would seem to indicate its working. So I am wondering how this could be a weak signal issue.
If swapping this fixes it, this would seem to not be an issue of supervision signal jam?
Still a chance that it may not solve the issue, but the regularity and quickness of the 2 contacts compared to before seems to indicate this had something to do with the problem.
After swapping, both contacts pick up every single opening reliably and quickly. Hopefully this solves everything.
Sounds promising.
Different sensors have different antenna and its possible the location, materials, or orientation with the other model simply was affected more than the 2GIG one.
That’s a pretty odd situation to have, but it’s a good test, and if it resolves the issue I’m glad to hear!