One user without MFA?

Support
1

I’ve got MFA turned on, and it is working successfully.
I have a home automation system that has alarm.com functions I can add.

This system will allow me to configure alarm.com but this only works for a short time before I begin to get errors related to MFA.

I tried assigning a different user with a different access code but it still needs MFA.

Is it possible to turn MFA off for a single user?

I believe this would resolve the issues I’ve been having.

Thanks in advance.

2

Is the other automation system homebridge by chance? If so there is a procedure to capture the mfacookie from the browser to allow homebridge to pass mfa on its own. You could google that or I could try and find it in the morning for you. But this is only if you are using homebridge.

3

Thanks for your reply.

It’s not homebridge but home assistant. Maybe there’s something similar.

I can search for that.

Thanks,

4

You can disable 2FA for one specific username by logging into Alarm.com as that user and visiting Settings > Login Information. Under two factor authentication you can disable all of the options.

If needed I can exempt your account from requiring 2FA to avoid reminders/warnings. Let me know if you would like me to do that.

5

Thanks Jason.

I’ll try this option.

I do not want to exempt my account from 2FA. That’s an important security feature.

Thank you.

6

Jason, I did as you suggested but now I cannot log in as that user because the “first time log in from a new device” is triggering 2FA.

The user I’ve set up for this is “ha_glen4cindy” so if that user could be exempted from 2FA as you offered, I would appreciate it.

Thanks,

7

That’s been added to the exemption list. You may need to wait a few minutes for this to take effect in Alarm.com. Let me know if you have any trouble.

8

Thanks Jason!

Everything is working perfectly.

I appreciate your help.

Glen England

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