Old IQ Panel 2 Plus will not support Zwave S2 security?

Now that firmware version 2.4.0 is available, the TSB portion of Zwave states:

“Z-Wave: •Panel support for Z-Wave version 6.81.03, which includes S2 security and SmartStart. (Note: 6.81.03 will only be loaded on panels that are manufactured with 2.4.0 and not for panels that receive 2.4.0 OTA)•SmartStart enables faster, easier enrollment by using the built-in Panel Camera to scan the QR code on SmartStart enabled devices. Simply scan the device and power it up”

Does that mean existing owners of IQ Panel 2/Plus need to buy new panels in order to receive the new zwave feature set? I just purchased a brand new IQ Panel 2 Plus about 1.5 months ago and it is a little concerning that early adopters, existing owners may be left behind with such an important Zwave feature set.

Yes, unfortunately 6.81.03 is a Z-wave radio version pre-loaded into new panel Z-wave. Existing panels cannot receive this as an update at this time. It may actually require alternate Z-wave radio hardware, but either way unfortunately only new panels will have access to 6.81.03.

QR Code scanning for S-line sensors is not included in this limitation and all panels should have access with 2.4.

Can we inquire further with Qolsys regarding the future of Z-Wave Plus on pre 2.4.0 panels? Is this a radio hardware difference issue, or is this something they will provide OTA in the future. Will we be able to purchase a new Z-Wave Plus daughter card pre-flashed with 6.81.03? I find this pretty disappointing as one of the touted features of Z-Wave Plus is specifically the ability to “future-proof” the home with OTA firmware updates.

This maybe another end-user disappointment similar to earlier adopters of IQ Panels wanting to upgrade to PowerG.

We’ve reached out to Qolsys for more info and will update here when we hear word.

The Qolsys IQ Panel 2 does use Z-wave Plus. As far as the new version goes, we’ve requested if they are investigating possible ways of adding this to existing panels in the future. I don’t think we will get too many specifics at this time, but it’s a good question.

Any update on this? Qolsys should really solve for this for previously shipped panels. Perhaps they can implement a paid upgrade where they ship user a new radio and the user returns the old one for them to update at a service center or whatever it takes. Buying a new panel is not in the cards, but the fact that they use modular radios should give other avenues of upgrades.

I heard that they are working on a software update that to upgrade the Z-Wave version on the IQ2+ to support S2. I’ll check with @tyler who spoke with them about it and we’ll follow up shortly.

Qolsys did in fact just say they were working on this as an update. There is no specific ETA yet, but it is anticipated fairly soon, perhaps within a month or so.