Hi everyone,
I have an issue with adding an user. After *5 1234 → on the display appears 255 1234 Code and the only thing that i can do is changing the code without the user and in *6 1234 → the panel doesn’t react .
Thanks in advanced,
Danail
I’m not seeing a Surety subscription linked to this, but if you use Alarm.com, I would recommend changing users through the Alarm.com website/app.
In general, a couple things that can throw off access to change codes I believe are partition access and arming levels.
For partitioned systems, someone changing the code of another person must have access to all or more partitions than the user being changed.
If you have a partition that is armed, I don’t believe any user code edits will be accessible. Make sure to disarm all partitions before accessing the menu.
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