I received an e-mail saying that my order was processed, and it instructed me to power cycle my panel. It is showing Carrier: Verizon, Connection: No Signal, Strength: 0 bars. I am fully covered by Verizon at my address, and my cellphone is Verizon and works fine here. I have tried to reboot the panel and update firmware already - no luck. Is there something else I should try?
I am seeing full coverage for Verizon LTE.
Have you tried moving the panel to a different location? Is the antenna being pinched by the back plate or tucked inside the panel itself?
You will want to try powering down the panel completely. Powering down the panel from the menu locally (Settings -> Advanced Settings -Power Down). When powered down you will want to unplug the internal battery as well. Wait two full minutes then power the panel back up, battery first then turn on the device. Wait about 5 minutes afterwards for the cellular module to re-establish connection with the cell tower. Any change?
No change. I did everything you described. I even took it outside and still 0 bars. It recognizes the SIM card but it isn’t activated for some reason.
Interesting. History indicates several successful cell tests within the last half hour or so. A recent modem ping has also been successful.
Has the Surety logo populated on the panels main screen, top right? Signal strength shows 2 bars currently. What is the signal strength reading at the panel currently?
I noticed that the logo did populate, but the status still shows zero bars. I was trying to follow the prompts. Very strange. Maybe I should try a hard reset again?
You can try this, just make sure you do it via the panel user interface, Settings -> Advanced Settings -> Panel Reboot
No luck, still 0 bars. I guess I will wait a bit and see if it appears on its own. Sounds like there isn’t really anything else to try.
After a full power cycle, let the panel sit for about an hour and check again. I have reached out to Qolsys and will report back any findings regarding this issue.
Maybe I will return this one and purchase one from Surety. I drove all over and can’t get it to find a signal. I am also getting messages now saying “Cellular connection lost”
Update: I tested the panel with a SIM card from my phone and it works fine, so I think I may have been dealing with a bad SIM. I think I will try getting a new one from Verizon, but do you need me to give that number to you for activation?
To confirm, you pulled the SIM from a cell phone and put it into the IQP2? This is not advised and will not work. While SIM cards may be modular on the Qolsys IQ Panel 2, they are not intended to be swapped out such as with most modern cell phones.
Is the cell phone SIM card currently in the panel?
In this instance, Qolsys recommends updating to the most recent firmware 2.3.2. To do so,
Swipe down from the top of the screen and touch “Settings"
2- Touch “Advanced Settings”
3- Enter installer code
4- Touch “Upgrade Software”
5 -Touch “Patch Tag” and enter the patch iqpanel2.3.2 then touch OK
6- Touch “Upgrade Using Network” (panel must be connected to Wi-Fi). Update will download and install
7- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will
take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.
Once downloaded, you will want to check radio status again. Ensure that the original paired SIM card is installed prior to powering up the panel.
I was trying to rule out a defective radio. Both the Verizon SIM from my phone and a brand new, unregistered Verizon SIM show 3/5 bars, while the one was installed with it shows 0 bars/no signal. I followed all the instructions and still getting 0 bars with the original SIM.
It is interesting to say the least. Is the original SIM installed currently?
I have updated Qolsys, will follow up here with more information.
The original SIM is installed again, and I completed the update. Same thing. I’ll wait to hear back.
I just ordered a new panel from you guys that should work fine. I am going to return this one while it is still in the return period. I’m sure the one you ship me will work just perfectly. Thanks for all your help. I’ll send a secure message to customer service with my request.
Hopefully you can return the old one.
Keep in mind that it may still be possible to do a backup and restore of current panel settings and sensor programming to the new panel.
It looks like backup was automatically run successfully today. Those settings could be applied during the swap process once you receive the new panel.
Once the panel has been received and you are ready to swap, let our customer service team know via Secure Message that you would like to attempt the backup and restore.
If not, sensor will need to be learned into the new panel manually. Keep in mind if using Z-Wave, those devices will need to be learned in manually as they can not ne included in the backup process.