Access to my account says Denied & my alarm did not work this morning. I had to trip it to get in and did not receive a call.
What account are you attempting to access which reports as denied? Are you attempting to access your suretyDIY profile? Or your Alarm.com account?
It looks like an alarm event was handled on this account this morning, and a response was verified over 2 way voice. If a 2 way voice verification occurs, further calls are not made.
I do see that inbound disarm commands failed to go through. Would you be able to test this by sending a couple commands using your app?