Just received my 3g module and ill be installing it tomorrow (Saturday). Does surety process new service orders on the weekend and would i be able to start service on the same day (Saturday)?
Happy to help! Service orders are processed Monday-Friday during business hours (8:30 AM - 5:30 PM EST). For a Saturday setup, you could order service today (Friday) and it would be ready for your panel to connect anytime after.
can i change plans within the month or does it have to complete a 1 month cycle. For example - i start initially with a basic plan and then upgrade to gold?
As all plans are month to month, you can request a plan change at any time. If done mid-month the additional difference would be charged at the time of the switch, or you can schedule it to coincide with the start of the next month’s service, as you wish.