I am having trouble with my new IQ panel 2+ - it shows 0/5 bars on verizon LTE. The unit is unregistered when I first purchased it (Not from Surety, however). I am trying to register this new system to replace my current Simon XT Verzion LTE system. Can you help shed some light or do I just have a defective unit? Or do I have to have you register the IMEI number FIRST before I receive a signal on the unit? WIFI is connected and the current firmware is 2.3.2.
Thank you!
PS - I’ve already sent the IMEI number via secure messaging in my surety account.
Thanks RYAN! I’m going to reboot the panel it’s adding z-wave devices. The software has been updated to 2.3.3 as well. Will report the tests in a short bit…thank you again for being so quick!
Thank you Ryan again for all the help! System is working 100% and everything just works as planned! After you activated the IMEI number I restarted the console and now the LTE shows 3/5 bars and all is good! Hope this helps other in the future.