I’ve bought a new home from DR Horton that came with a IQ2 panel (Verizon) that’s been installed by HomePro and it’s linked/registered with an Alarm.com account. I’ve contacted HomePro to ask them to release the panel but they’ve said that “there is nothing to do by HomePro, that the panel is already unlocked”. I’ve contacted Alarm.com either, but they have told me that HomePro should unregister the panel because it is linked to an account.
When I’ve put the IMEI on Surety website I’ve received the following message:
- Sorry, your Alarm.com cellular module xxxxxxxxxxxxxxx can not currently be used with a new Alarm.com account. Modem is already assigned to a unit.
Is there another way to release the panel from Alarm.com account? Is it possible to do that with a master reset?