I need help knowing what all to do to switch from Brinks. I know service will cease on 7/8 for my Qolsys IQ Panel 2 system (with Verizon LTE communicator) and they will have released the equipment for Surety to assume into its systems. Please advise.
Thank you for your interest in Surety, we are happy to assist!
To get started with Surety, you need:
- An unregistered, Alarm.com compatible system. A list of compatible panels can be found here.
- A programming code (Dealer, Installer, Master User) to run a cell test to connect the panel to service.
Typically the panel/radio is unregistered during the account cancellation process. You can check the status of your cellular module via our Module Check Tool to determine if your system is unregistered and eligible for service. For steps on how to find the 15-digit IMEI module number, refer to this guide here.
To begin service, purchase the service plan that best suits your needs. Plan pricing and features can be found here. As service is offered on a month to month basis, plans can be changed at any time.
After purchase, when ready to begin you will create your new Alarm.com account via the System Manager tab of your Surety login on our website. Provided you have an unregistered, 4G LTE module, it takes about 5 minutes from buying the service plan to account setup and connection.
About our service, we are a do it yourself, Alarm.com service provider. All service and support is handled online through our website, we are unable to provide phone support, local installation, or maintenance.
Here you will find our General Policies and Frequently Asked Questions! Technical support can be found on our Support Site , where our technicians are always happy to help you!
I’ve tried completing the form info for what’s in My Cart (self-monitoring plan) and it fails on two credit cards. I’ve tripled checked the info entered. Need help.
If the payment is failing, you’ll need to retry the purchase process via the website. Are you getting a specific error message when attempting to pay?