Need to remove Device from Alarm.com

Support
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1

Hi. I need to remove a device from my alarm.com account. Can you take care of that for me?

Thanks,
Glenn

2

In general yes, we are happy to help out, but the best action/required steps would depend on the device type.

What type of device are you referring to?

If you are referring to a Z-wave device, note that remote deletion commands will only work if the device is powered down and no longer communicating with the control panel.

I see a Z-wave door lock labeled “xxxold” is this the device you would like removed? Please confirm and we would be happy to do so.

Requests to delete devices can also be sent via secure message here.

3

yes. “xxxold” is the lock that needs to be removed. thx

4

We’ve sent that command for you. Looks like it has been acknowledged successfully. You may need to log out and log back in to view the change.

5

Thanks! We’re good now.

6

i have a similar issue with Alarm.com. I no longer have them as a service, but my garage door app MyQ keeps telling me the device is still connected to them. How can i get this removed?

7

You’ll need to reach out to your service provider to be sure the account was deleted, then factory reset the MyQ gateway.