need technical help

signal test 16/32 Ser (removed by admin) Cell phone test ok push System Configuration and get Feature NOT Available Access to This Feature is disabled Please Contact Tech support.

Thanks (removed by admin)

The module serial you originally provided in the post does not appear to be assigned to a suretyDIY account. Likewise I am not seeing an active subscription related to this account.

Do you currently have service through suretyDIY?

If you have service through a different provider we would be unable to assist in this instance.

System configuration/programming locks are controlled by the active service provider. What that response you are seeing means is that Q44 in system config is locked. It would need to be disabled by the service provider.

If you have service with suretyDIY, we remotely disable these programming locks, but without service we are unable to interact with your panel.