Hi @ldbdatob,
I can only imagine you must be frustrated, especially under such urgent circumstances. I would be too. We’ll do everything we can to help.
If I understand correctly you are trying to get into programming on your Concord 4 but aren’t able to. Are there any other details you can share about the problem you’re facing?
Is this a new Concord 4 system? It doesn’t appear to have any sensors programmed but I’m curious whether I should see sensors on it because you mentioned having had your system and using it before.
Are you confident that you have the correct installer code? If not we can try setting the installer code remotely for you.
If you do know the installer code, can you describe exactly what happens when you try to check that all partitions are disarmed as described in this post?