Hi - I’m having an issue adding my MyQ opener to my alarm.com account. I’m getting the below message followed by my Serial number I am entering. Have you seen this before?
Thanks!
Hmm, no I don’t recall an error without additional context, can you send us that Serial number you are using in a private message so we can look into it?
Will do
I received that message and tried the serial, I see the same error message on our end actually. Can you double check that number for typos?
What is the model of MyQ device you are trying to add?