Yesterday I got my account up and going and everything is working properly except my chamber Model # WD832KEV myq garage door opener. My ADC says the gateway is present but no devices. I have deleted the place and gateway from Liftmaster prior to attempting to register it on ADC. I am using a 828LM gateway. I think I need to remove the gateway and attempt the registration process again. Can you remove it for me?
It looks like the Gateway never fully registered with Alarm.com. I have had it cleared and removed from your account. Please attempt to re-register it. Make sure not to unplug the device during this process.
Let us know if you have further trouble getting the unit registered.
Once I reregistered the gateway. It linked right up! Thank you.