Hello, it looks like there is no Surety subscription associated with your account here. Do you use a different Alarm.com service provider?
We would not be able to assist with a specific Serial number used with another Alarm.com provider’s account.
I can provide general advice however. When did you first start experiencing this issue?
The last week or so there have been some connection issues occurring between Alarm.com and MyQ servers. We have isolated reports that status does not update properly when the door is operated in some cases.
However, the known issues do not stop functionality of operating the door remotely. It sounds like you likely have something else going on, though I am not entirely sure what you mean with “loses connection”
By “loses connection” do you mean you can no longer control the door remotely? Is there a specific error message you see?
Are you saying it disconnects from Wifi? This is a likely concern, given what you have described.