Moving from Safe Haven/ADT

Hello everyone,

I recently bought a house that came with a QolSys IQ 4 panel, video doorbell, smart lock, and connected garage door opener. I’d like to move over to Surety sooner rather than later because I hate not having full control over my panel. Going through the registration for a Surety plan it looks like my IMEI isn’t recognized. What all do I need to do to get away from my current provider and get set up with Surety?

IF the panel is connected to service thorugh another provider, the module would be registered. The module needs to be unregistered, which is typically done when cancelling serivce.

About our service, we are a do it yourself, service provider. All service and support is handled online through our website, we are unable to provide phone support, local installation, or maintenance. You can find more about how Surety works here.

Service through Surety requires an compatible panel as well as an unregistered, 4G LTE cellular module. If you already have equipment, you can check the status of your cellular module via our Module Check Tool to determine if your system is eligible for service. If you aren’t sure which type of module you have, refer to this guide here.

Plan pricing and features can be found here. As service is offered on a month to month basis, plans can be changed at any time. To begin service, purcahse the service plan that best suits your needs. After purhcase, the website will walk you through the account creation process. Provided you have an unregistered, 4G LTE module, it takes about 5 minutes from service plan purhcase to account setup and connection.

Here you will find our General Policies and Frequently Asked Questions! Technical support can be found on our Support Site , where our technicians are always happy to help you!

Got it, the only thing that’s worrying me a bit is when I try to check the serial number (IMEI) I’m getting this message. It’s a IQ panel 4.

Serial Number was not found.

Contact Surety to get support and find out what options are available to get started.

May be an issue with the tool on the website. You can private Message the imei number and we can check