I installed several brand new 2GIG motion sensors this past weekend. Two of them were reporting a low battery on the panel. I took the first one down, removed the battery, tested it (it tested perfectly) and reinstalled. The low battery message went away. Did the same thing for the second one, battery was perfect, reinstalled, but it is still reporting a low battery. Any reason why it might be doing this? Could it be a defective sensor? Anything else I can try?
The batteries/ detectors has probably been sitting somewhere for years. I suggest you go to store, and replace the batteries with a new 123/CR123/CR123A/CR17345, and see if the issues resolves. (Or deal with the low battery alerts when they start again)
I had got an image sensor 6 months or so ago, the energizer lithium’s were date coded and were 5 years old.
When I went to store to get new ones, I saw some energizer lithiums that were package dated 2008
Don’t assume just because you bought the device new, that the batteries are brand new. Batteries age even if not installed/in use.
At 1.8v the battery is dead (cutoff). I suspect low battery is probably around nominal voltage (2.4v-3.0v)…
The lithium 1.5v AA x2 used in the image sensor has an actual voltage of 3.6v-3.4v, and according to Amanda, goes into low battery alert when it hits nominal voltage 3.0v
After speaking with 2GIG, it doesn’t matter if the battery is lithium or not. The PIR should stop registering as low battery once a new battery is put in. His suggestion was replacing the PIR as they see this happen with PIRs once every couple months or so. Did you purchase the motion detector from us?
I am going to try to remove the new battery from the PIR and then reboot the panel. Once it comes back up, I will see if the low battery notice is gone. If so, I will replace the battery and see what it does.
My system from SuretyCam came with one PIR - not sure if this is the one or not…do I need to speak directly with 2GIG about that, or are you able to do the exchange?
The 2GIG rep I spoke with said he didn’t have that information. He said he could ask someone that did but I probably wouldn’t get a response very quickly.
David, I took a look into your system today and noticed that none of your sensors was reporting a low battery. Has the issue been resolved or did you simply remove the problem motion detector from the system?