Two days ago upgraded my panel from the IQ panel 2+ to the IQ panel 4. After the panel upgrade, arming and disarming from the new panel works fine. I can also use the mobile app or alarm.com website to arm the system.
However, when I use the mobile app or alarm.com website to arm the system, the app/website never understand that the system is armed. In both cases, they show that the system is “arming” and continue to flash that status for a few minutes. Eventually the mobile app gives me a notification saying “Could Not Connect. Your command has not been received by the SYSTEM. We will keep trying to connect”
I have never had this problem prior to the panel upgrade. Now, it seems like I can send signals from the mobile app/website to arm the panel, but the app/website cannot receive the status from panel. This is a major problem because I am not able to know the status of my system when I am away.
Does anyone know what could cause this problem and how to fix it?