I have an existing Yale Touchscreen ZWave lock that has been working fine for the past couple of years with a user code on it. I last night tried to get it connected to Alarm.com on 2Gig. I went to the settings and added it as a device and my panel even gave me a notification of a lock being added.
I can’t get it to acquire Z-Wave settings when I try to connect to the panel which isn’t that far away. I have two GE ZWave modules near it as well. The device showed up in locks on my 2Gig and then when I try to access through the locks it goes yellow on my device list.