Thank you for the feedback… i do need new smoke detectors now…
One of my 2Gig smoke detectors malfunctioned… first stated low battery… I tried changing batteries and panels does not recognize the change… took batteries out, no change, just panel send loud notifications of low battery every few hours and scares the kids…. Therefore need for new detectors also…
Meanwhile me receiving a new system from you, is the only workaround for smoke detector issue is to delete it from in the main panel?
One of my 2Gig smoke detectors malfunctioned… first stated low battery… I tried changing batteries and panels does not recognize the change… took batteries out, no change, just panel send loud notifications of low battery every few hours and scares the kids…. Therefore need for new detectors also…
Did you remove the old batteries, wait at least 30 seconds, then replace with new? If not, give that a try as this is a necessary step when replacing the batteries.
However, if the unit is outside the printed date code, the smoke should be replaced.
Are there any flashing LEDs on the unit? If so, what color and how many seconds between flashes? Is this the 2GIG SMKT3-345?
If you are looking to remove a defective smoke detector, you can do so through programming locally by changing the Sensor Type to Unused and clearing out the Serial Number This video will show you how.
General Fault - Every 4 seconds the LED flashes Yellow and chirps every 48 seconds Sensor Dirty - Every 8 seconds the LED flashes Yellow and chirps every 48 seconds Low Battery - Every 12 seconds the LED flashes Yellow and chirps every 48 seconds
If its the low battery, check to make sure the batteries are new/fresh and facing the proper polarity.
Currently however, I am not seeing the low battery trouble condition being reported to Alarm.com. Is this still reporting to the panel?
I should be receiving the order today and will work on install over the weekend. I do have a couple of follow-up questions:
I have a takeover module Take-345 that is currently connected to old 2Gig system. Would I follow the same procedure as with other sensors by tampering with the takeover module for the new IQ panel to recognize it?
I have multiple hardwired 1st floor window sensors connected via this takeover module. Would they be as one “zone”?
I currently have 3 z-wave light switches enrolled with 2Gig system. I did go over one of the link you send me on how to attached them to the new IQ panel… It states that they first need to be removed from parent network… does this mean wifi or existing 2Gig panel?
you also stated the following to minimize the downtime: “There will likely be some downtime, but it can be minimal. Sensors can be programmed manually into the new panel before connecting it to service, however if the sensor is tripped, it will report to both alarm panels. Placing your 24/7 professional monitoring account on test mode, if you have one, during this time would be advised.” — Can I use Auto Learn Sensor feature while following the process where the sensors are still attached to the 2Gig system while programming the IQ panel?
if i do not finish migration in one day, what do I do overnight in order to keep 2Gig live and monitored?
Once all sensors are connected to the new IQ panel, what are the steps to switch active panels from 2Gig to IQ for the monitoring?
Is online help available on Monday July 5th?
Thank you and hopefully you can reply before the end of the day today.
I have a takeover module Take-345 that is currently connected to old 2Gig system. Would I follow the same procedure as with other sensors by tampering with the takeover module for the new IQ panel to recognize it?
I have multiple hardwired 1st floor window sensors connected via this takeover module. Would they be as one “zone”?
Yes, if they are one zone on the 2GIG Panel they will be one zone on the IQ Panel.
I currently have 3 z-wave light switches enrolled with 2Gig system. I did go over one of the link you send me on how to attached them to the new IQ panel… It states that they first need to be removed from parent network… does this mean wifi or existing 2Gig panel?
This means their parent network must be cleared from their memory. You can clear that by using the Remove Device button in Z-wave settings on the 2GIG Panel, or the Clear Device button in the IQ Panel. It doesn’t matter which one performs the clear operation.
I would generally just do it from the IQ Panel. Settings > Advanced Settings > Installation > Devices > Z-wave Devices. Select Clear Device and press the learn button/button sequence on each Z-wave device while the panel is listening for devices to clear.
Can I use Auto Learn Sensor feature while following the process where the sensors are still attached to the 2Gig system while programming the IQ panel?
Yes. 345 Mhz sensors are just broadcasting a signal. They can still be working on the 2GIG panel while learning them into the IQ Panel.
if i do not finish migration in one day, what do I do overnight in order to keep 2Gig live and monitored?
Nothing. I would just wait until you have programmed all your sensors before swapping the IMEI for your system in the System Manager. Your 2GIG Panel will remain connected to your account until you make that swap.
Once all sensors are connected to the new IQ panel, what are the steps to switch active panels from 2Gig to IQ for the monitoring?
Visit the System Manager here and select Swap Cellular Module/Panel. Follow the instructions in the System Manager to finish the process.
Is online help available on Monday July 5th?
Professional monitoring is of course active, however Surety support offices are closed 6/5/2021 in observance of Independence Day.
Jason, thank u so much… all makes sense… just one followup question as I think I was not clear: the takeover module is only there to have 20+ hardwired window contact sensors connected to 2Gig panel… currently all these windows contact sensors programmed as one zone…
so here is the question… should I manually program the takeover module take-345 using the ID on it and then then trip all contact sensors one by one or how does it work?
You would either program manually, or use auto-learn and trip the wired zones.
Here is a video showing the installation of the Take-345 on a 2GIG panel for reference. The same programming process of learning each wired zone would take place.
The first wired zone on the TAKE-345 will have a TXID ending in 1. The rest of the zones will be the same TXID but ending in 2, 3, 4, etc.
Jason, thank you for your continuous help… You, personally, and your company never seize to amaze me with your knowledge and support. Thank you so much
A few followup questions… I may have more as I play with the system:
Can IQ remote secondary panel be used to get into advanced config to edit/add sensors or it just mirrors the main IQ panel?
Is there an option for a Silent Disarm on Qolsys IQ panel or Alarm.com app… there is a silent arm on Alarm.com app but no silent disarm… I found the following link … has there been any updates in last 2 years? I understand that I can turn down the volume completely on the panel, but then it mutes everything, not just disarming…
a. IQ Panel 2 - silent disarming
The system is working perfect with IQ panel update. Now I am ready for the upgrade at my parent’s house. A couple questions:
If they only have one main panel downstairs and there is intrusion event, is there a way to send out a duress signal from the iPhone ADC app or a person will need to go downstairs? Trying to decide is I need to purchase a secondary IQ panel for upstairs or possibly reusing the old 2Gig keyfob?**
I had a false alarm event recently and was able to cancel it via ADC app without the signal going to monitoring station and it showed up as a pending alarm. I checked my IQ panel and Normal Delay is set at 30sec.
a. What is the typical Delay customers use for Door/Window sensors?
b. Would you recommend no delay for windows?
c. Is there a way to setup different delay for Away vs Stay modes?
In my ADC app, under users, it shows 2 separate users: Duress Code and Duress… any reason to have both? Picture below
For the black 2Gig keyfob Key2E-345… I was planning to program it as the following as it sits by nightstand:
a. 4 Fixed Auxiliary. Installed in a fixed location such as night stand, the button(s) is/are programmed to trigger an Auxiliary panic.
b. With the old 2Gig panel, the top 2 buttons when pressed together would send duress code… how do I program it with the IQ panel?
The windows putting them in a group 13 I think is what’s it’s called instant and any doors u never come in when ur coming home I’d also recommend adding those sensors to instant as well
If they only have one main panel downstairs and there is intrusion event, is there a way to send out a duress signal from the iPhone ADC app or a person will need to go downstairs?
You can add the In-App Panel Panic feature allowing you to set off panics from the app.
I had a false alarm event recently and was able to cancel it via ADC app without the signal going to monitoring station and it showed up as a pending alarm. I checked my IQ panel and Normal Delay is set at 30sec.
Normal Delay is a setting for Entry Exit zones determining the Entry Delay length.
“Pending Alarm” is referencing Dialer Delay. That is a different setting with a different function.
So I installed a second IQ 2+ system at my parents’ house yesterday… Everything went a lot smoother as it is a second install and they do not have takeover module. I do have a more follow-up questions about both installs:
** 1. when system is armed, IQ remote secondary panel is in screensaver mode, if kids touch the screen to see if the system is armed, it automatically starts countdown and asking for a code… is that normal? Since there is no visual alarm status like it is on the main panel what are my options to see the arming status on secondary IQ panel? So far I see only option as to disable screensaver (if that possible at all).**
** 2. On the yesterday’s install, I am able to arm and disarm the system form the ADC app, but the IQ panel does not accept any security codes that are still listed on ADC website under active users (these were working on 2Gig panel prior to upgrade)… I did reboot IQ the panel and the issue still there… any suggestions as this was never an issue at my house when I installed everything a few weeks back and I followed the same procedure. The firmware is the same 2.61**
** 3. If all windows in the house have 7mil security film installed, is there a need for Glass Break sensors or they will not pick anything up?**
** 4. This may sound like a strange questions, but my parents can’t stand the particular sound of the IQ panel siren. If there is no way to change it (2Gig GC2 siren was much more bearable) which external siren you would recommend? I assume if they like the external one, IQ panel internal one can be disabled?**
** 5. Lastly, I was testing the alarm after putting it in test mode… when I triggered it with opening the garage door, it triggered (received messages from ADC) the glass break sensor and Front door contact nearby as well as Basement window contact that is far away… any ideas?**
when system is armed, IQ remote secondary panel is in screensaver mode, if kids touch the screen to see if the system is armed, it automatically starts countdown and asking for a code… is that normal?
If you tap the screen on the left hand side it will ask for the code, as that is the field on the screen where you would tap to arm/disarm the system.
If you tap on the right side, the panel should just wake up and show the arming status of the panel.
On the yesterday’s install, I am able to arm and disarm the system form the ADC app, but the IQ panel does not accept any security codes that are still listed on ADC website under active users (these were working on 2Gig panel prior to upgrade)…
Login to the Alarm.com account and edit/save the user codes. You don’t have to change the code you can just edit it and then save. This will send them to the connected panel.
If all windows in the house have 7mil security film installed, is there a need for Glass Break sensors or they will not pick anything up?
The glass break sensor likely wont pick up the sound from a window smash on windows with that film.
. This may sound like a strange questions, but my parents can’t stand the particular sound of the IQ panel siren.
No, the sirens noise cannot be altered it is a piezo siren so there is not sound file or anything to change. There are additional sirens that can be obtained (Z-Wave IQ Siren from Qolsys as an example) but this would be in addition to.
Lastly, I was testing the alarm after putting it in test mode… when I triggered it with opening the garage doo…
What day/time did this occur? Were you testing with the central station or was this with the Sensor Test feature in the panel?
So there is no way to disable/quite down the IQ panel built-in siren and use an external one?
7/26/21 7:46pm CST… I placed the account into Test mode in the System manager, armed the system into Stay, no entry delay mode and then opened the garage door that is 10ft form the panel, front door is 5 ft away and the basement window in on another floor opposite side of the house… this was on my parent’s account… i do not think I can provide their location here but you can PM me…
If kids accidentally tap on the left side of the screen and since they do not have an alarm code, will alarm go off after 30sec when in Arm-Stay-no entry delay mode? if that is the case, would not the best option to disable the screensaver (is it possible)?
So I recently upgraded 2Gig GC2 to IQ2+ at 2 locations. One of the locations had the following attached on all 4 basement windows (this is based on the suretycam invoice): SC1768 2GIG Combined Shock Sensor Window Contact
So I think it is window contact 2Gig DW10 plus Interlogix 5150-W On-the-Glass Shock Sensor… correct?
I had these programmed separately into IQ panel as windows sensor and the other one I just realized I programmed, by mistake, as a glass break sensor.
What are the programming parameters for the glass shock as far Sensor Type, Sensor Group and Loop #?
Irrelevant of this, we are getting loss of supervision for these basement window sensors for both contact sensor and the Glass shock sensor (that is programmed as window glass break sensor by mistake). We have not changed the location of the main panel or any sensors. At the same time, the resolution Products RE219 that is located right by one of the windows that has DW10 is getting a good signal.
Strange observation… Basement Window 4 contact sensor DW10 has no signal history and the graph icon is greyed out… but the 5150-W has a very poor signal… Any ideas why one is greyed out?
Please see attached screenshots and please let me know the answers to 3 questions above plus what can I do to help with the loss of supervision by the basement window sensors.
Thank you much
What are the programming parameters for the glass shock as far Sensor Type, Sensor Group and Loop #?
Yep, those would be DW10s with 5150s. The DW10 internal reed switch uses Loop 2. The Shock sensor input uses Loop 1.
Both should be group 13, which is the perimeter group for IQ Panel 2+.
we are getting loss of supervision for these basement window sensors for both contact sensor and the Glass shock sensor (that is programmed as window glass break sensor by mistake). We have not changed the location of the main panel or any sensors. At the same time, the resolution Products RE219 that is located right by one of the windows that has DW10 is getting a good signal.
Something that leaps out here is that the legacy sensor antenna is not routed into the wall. That thin white antenna must be routed into the wall through the hole in the backplate at the base of the antenna wire.
If the antenna is routed out the back of the panel and up the face of the wall like in the image, you are almost certainly pinching the antenna cable between the back plate and the wall, due to how the antenna hole is raised to meet the wall at that spot.
So I need to have this antenna going back into the whole in the drywall behind the panel back where I have wires coming our from to power the panel? I will definitely try this if you think it will reduce the loss of supervision on the basement window sensors… However, this does not explain the fact that RE219 that is right by the window sensor in question has a good signal all the time and the window sensor does not. Any insight on this?
Any feedback on the following? It is also seen in the pictures.
Strange observation… Basement Window 4 contact sensor DW10 has no signal history and the graph icon is greyed out… but the 5150-W has a very poor signal… Any ideas why one is greyed out?
