- I have a takeover module Take-345 that is currently connected to old 2Gig system. Would I follow the same procedure as with other sensors by tampering with the takeover module for the new IQ panel to recognize it?
No. You can either manually program the zones using the TXIDs one by one like on the 2GIG Panel or you can typically trip zones to learn them in by opening the zones one by one.
- I have multiple hardwired 1st floor window sensors connected via this takeover module. Would they be as one “zone”?
Yes, if they are one zone on the 2GIG Panel they will be one zone on the IQ Panel.
- I currently have 3 z-wave light switches enrolled with 2Gig system. I did go over one of the link you send me on how to attached them to the new IQ panel… It states that they first need to be removed from parent network… does this mean wifi or existing 2Gig panel?
This means their parent network must be cleared from their memory. You can clear that by using the Remove Device button in Z-wave settings on the 2GIG Panel, or the Clear Device button in the IQ Panel. It doesn’t matter which one performs the clear operation.
I would generally just do it from the IQ Panel. Settings > Advanced Settings > Installation > Devices > Z-wave Devices. Select Clear Device and press the learn button/button sequence on each Z-wave device while the panel is listening for devices to clear.
Can I use Auto Learn Sensor feature while following the process where the sensors are still attached to the 2Gig system while programming the IQ panel?
Yes. 345 Mhz sensors are just broadcasting a signal. They can still be working on the 2GIG panel while learning them into the IQ Panel.
- if i do not finish migration in one day, what do I do overnight in order to keep 2Gig live and monitored?
Nothing. I would just wait until you have programmed all your sensors before swapping the IMEI for your system in the System Manager. Your 2GIG Panel will remain connected to your account until you make that swap.
- Once all sensors are connected to the new IQ panel, what are the steps to switch active panels from 2Gig to IQ for the monitoring?
Visit the System Manager here and select Swap Cellular Module/Panel. Follow the instructions in the System Manager to finish the process.
- Is online help available on Monday July 5th?
Professional monitoring is of course active, however Surety support offices are closed 6/5/2021 in observance of Independence Day.