When I cancel with them, what do I need to do? Do I need to tell them to release the modules? I’m pretty tech savvy but relatively new to the alarm space.
Also, how long does it take to get service active with Surety?
We cannot directly speak to other provider policies, but in most cases as soon as the existing Alarm.com account is disconnected, your module will be unlocked. Some providers have modules locked to their service beyond this, though that is rare among providers.
suretyDIY orders are processed during business hours (M-F 9am-5:30pm EST) usually within one business day, but orders for service that arrive during business hours are often processed much faster than that.
When the account is ordered and set up by our team, you’ll receive a welcome email detailing last steps to getting connected, as well as initial login credentials for your new account.