Low battery warning in portal won't go away

Support
1

I have a Yale zwave lock on my front door. I got a low battery warning (it was showing 10% or so on the panel). The low battery warning also shows in the app and the portal. So far so good.

Then I change the batteries. The panel says 100% battery. No more warning there.

But the mobile app and the adc web portal keep saying device low battery. How do I make that go away? In the portal I tried clicking the x near the alert. And interestingly in the portal the battery shows as full… But it still has the alert front and center.

It is a big deal because sometimes (rarely) the battery drops way faster than normal so I don’t want to just ignore the alert and lock out the babysitter or whatever.

2

Have you tried simply unlocking or unlocking via remote, or arming and disarming the system? Sometimes it takes a command or so to update the status.

3

Pretty sure I did, but I just unlocked and locked via the app and it’s still there.

4

Few hours later and the alert is still there. Panel shows the lock at 100% battery.

5

I have been looking into it but at the moment I don’t have an answer. Discussing with Alarm.com. I hope to follow up with something useful shortly. Sorry for the delay but we’ll get it figured out.

6

Ah I see. We’ve been focusing on the lock but the warning is about your Front Door sensor with the same name. I think you need to replace the battery on that sensor.

7

Ha! Thank you

1 Like
8

I can’t believe it took me that long to notice! :disappointed: