How do I troubleshoot this error on a 2gig wireless door contact?
Loss of supervision usually refers to the panel’s inability to properly have two way communication with one or more sensors. This is usually caused by moving sensors around without rediscovering the sensors, borderline low batteries in one or more devices, or a failing sensor. If you know what sensor it is, check to be sure theres no metal surrounding it that could cause loss of radio signal, be sure it has a fresh battery. If that does not work, you may need to initiate a device discovery on your panel. From the panels home screen, tap Services, then tap Z-Wave. Press the wrench icon in the bottom lower right hand corner. In the Z-Wave toolbox you will see a button that says Advanced tool box, press it, then rediscover network. This process should not take more than one or two minutes, depending on the amount of sensors you have in your home.
Loss of supervision usually refers to the panel’s inability to properly have two way communication with one or more sensors. This is usually caused by moving sensors around without rediscovering the sensors, borderline low batteries in one or more devices, or a failing sensor. If you know what sensor it is, check to be sure theres no metal surrounding it that could cause loss of radio signal, be sure it has a fresh battery. If that does not work, you may need to initiate a device discovery on your panel. From the panels home screen, tap Services, then tap Z-Wave. Press the wrench icon in the bottom lower right hand corner. In the Z-Wave toolbox you will see a button that says Advanced tool box, press it, then rediscover network. This process should not take more than one or two minutes, depending on the amount of sensors you have in your home.
You are referencing Z-wave here, but the 2GIG Door Sensor (and all 2GIG sensors) is not Z-wave.
Sensor communication is one way. Loss of supervision on a sensor means that sensor’s heartbeat signal wasn’t received by the panel.
A lot of the troubleshooting is similar, but this is not two way communication so it is a bit simpler.
The most common causes are distance, metal, and low battery. Replacing the battery will often resolve this issue if this sensor has been otherwise functioning well for a while.