Hello.
I recently bought a new house with an existing Vivint 2Gig v1.9.6.
The owner leaves me codes to access the panel functions but, the SYSTEM CONFIGURATION is locked up. At this point I’m not able to add new devices to the system.
I also saw that the panel has a cellular module integrated. Following the commads, I did a phone test with successfully results. I don’t know if this will help you in some ways, it’s just a comment.
It’s there any way to unlock this function to let me add more devices, please?
Thank you so much.
Should you find yourself locked out of panel programming by that previous provider, typically the only way to gain access would be to replace the cellular module and obtain service. Once service is obtained, commands can be sent to open up panel programming and default the installer code. We would be unable to open panel programming otherwise.
This post here covers more information on your situation.
Note that an unregistered, Alarm.com compatible 3G module is required for service. If the panel is at firmware ver. 1.9.6 you should be able to use the module without a firmware upgrade (though we would still recommend upgrading). You may be interested in our Switch to DIY Kit.