I entered an incorrect password on a new mobile phone and when I corrected it, the account was locked due to too many attempts. How do I fix this?
Looks like you have submitted a private message and we’ve replied to that. A private message is the way to go for account specific questions like this.
Account lockouts are automatically unlocked after a period of time, or you can send us a message and we can unlock them.
However, as stated in the response to your private message, your account does not have any lockouts applied. This indicates the wrong username is being entered, one that is valid, but for another ADC user.
Use this tool for a username reminder and/or password recovery.