My wife punched in the wrong code of a kwikset 910 lock. Now she can’t unlock it. It wont open with key or app
Code lockout of the keypad due to multiple invalid code entry does not impact the physical keyway or Z-wave activation.
If the device is hard to unlock physically by the key that means the bolt is likely wedged against the strike plate. This would also make it so the motor can’t withdraw the bolt if you send a remote command.
Push in on the door to make sure the bolt is free and not scraping against the strike plate.