I had one of our garage doors open by it self tonight. Garage door is label “double overhead door” we receive notification that it open by it self at 4:05am and my wife close it from the app at 4:15am. I have review cameras indoor and outside no one ever came in and no one was by my garage door pad outside. So I know that it did not come in from outdoor key pad. We don’t use garage door remotes so it could not come from there. We only use the app to open doors. I check logs and see that it open dose not show that command was send from any app. Shows that my wife send a command to close from her app. Can you please see it on your side how command to open was send. This is little scary that garage open by it self in the middle of the night.
Off subject I see one of my zwave switches reporting every min that is hold down when it’s not. It’s call “guest br fan” any idea why?
There is no command to open the door sent at that time. In your history, we only see a report that the door was opened, meaning the status was relayed by your system to ADC. On the off chance of a local Gateway processing issue, did you have any earlier commands that you sent which you recall did not occur? Did you have to send multiple commands recently?
What all options do you have to open the door? Consider any keyfobs or car fobs, numberpads, or third party controls like Homelink that would have direct communication with the overhead receiver.
The most common cause of this is a keyfob. Often one run through the wash at some point.
I have never encountered this particular Z-wave status before. Button 2, Key is Held Down is reporting more or less constantly right now.
What is the exact model number of that Z-wave switch?
Can you try toggling the breaker for that circuit?
We don’t use our remotes at all they are all stored away. We only have key pads outside the door. everything is control from the app most of the time. We use cars equipment to open the door as well. No other command was send it was 4am we were all sleeping. Reason you se so much activity after was because i check cameras before my wife went down to the garage. I was traveling. Can’t have this happen again my wife was freezing out. What if this will happen when we are both out of town. Is there any way to reach out to adc to see what trigger the door? This should not happen, it’s unsafe I need to know where the signal came from so I can make sure this won’t happen again. Lift master was not much help since we don’t use there app.
Once I get home I will try to reset that zwave circuit. Wife said she can’t trigger it locally has to be done with an app so it looks like that relay is stuck in down position.
Can’t have this happen again my wife was freezing out. What if this will happen when we are both out of town. Is there any way to reach out to adc to see what trigger the door? This should not happen, it’s unsafe I need to know where the signal came from so I can make sure this won’t happen again.
There is no way to tell this on our end. ADC can only see that your MyQ gateway reported that the door opened. There is no RF source listed when that happens, it is literally just the system telling Alarm.com that the door status changed.
This indicates the source is local. Whether that is the overhead unit itself, shorted control wires from a button or keypad, accidental fob activation, malfunction from a dying fob, the MyQ gateway possibly processing an old failed command, etc., I could not say based on the data we have.
ADC can only see “Open,” that is all in this circumstance.
Are your keyfobs/carfobs programmed into the overhead even though they aren’t used? Any control fob with a dying battery can have unexpected effects. They should be deleted if unused.
@jwcsurety yes remotes are tough in and never been used. I read somewhere that it can cause door to open when battery’s goes low. I will remove all battery’s when I get home just to make sure.
Last night garage door open again @ 4:29AM but, we walk the dogs at 8pm and when we were approaching the house my wife send a command to open one of the doors and doors did not open. Garage door picture was just flashing on the app but did not open. When we approach the house she reopen the app and resend command and door open right away. So that means that the command was out there that did not execute and then it did in the middle of the night. I ask here if this happen to her before and she said it did.
I look if there are rules I can set up to close the door automatically let say between 1am and 6am if it’s open unintentionally for longer then 5 min, but I could not find anything that can be set up. How can this be done. Can ADC have comments completely time out or drop off after let say 20 min of them not being deliver? This is a big flaw with security, and honestly very unsafe.
I did spend some time with liftmaster / chamberlain on the phone and they stated that liftmaster app will not do that and this is on ADC side. Because it stays on ADC server and ADC does not timeout commands.
I did spend some time with liftmaster / chamberlain on the phone and they stated that liftmaster app will not do that and this is on ADC side. Because it stays on ADC server and ADC does not timeout commands.
That is not how it works. ADC is almost certainly using a MyQ API and making the relevant API call immediately. Those do time-out on ADC’s end and I can tell you if a particular command timed out.
In the case you just highlighted, looking at your history, I see that there are two back to back open commands, and both show as being acknowledged immediately within one second of being sent, meaning ADC’s system received acknowledgment that MyQ got the request.
The door opened after the second event.
I don’t imagine MyQ tech support is going to be able to help diagnose such a problem. We’ve had some similar reports before, and I have had a hunch about MyQ commands being missed and handled later, but the time-stamps here help illustrate what is potentially happening.
I’ll forward this to ADC and highlight the events in your history so that they can reach out to Liftmaster.
What model of MyQ gateway do you have? Are these wifi capable overheads? Do you use an 828LM? 821LM? etc.